Seamless Collaboration for Contact Centers
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See the Future of Contact Center Optimization with CollaborationRoom.ai
More Effective Supervisors
Equip your supervisors with capabilities that enhance contact center optimization both in person and remotely:
- Continuous, real-time visibility into every agent's work
- Smart alerts that highlight potential problems—like agent distress, security issues, and missing agents—even faster than they could be detected on a traditional floor
- Chat and private calls in-platform for rapid issue resolution
Empowered Agents
Our patented solution ensures agents feel supported and engaged, driving overall contact center optimization. Top-performing agents thrive in environments that offer:
- Rapid access to help and coaching
- Meaningful team connections
- Streamlined training sessions
AI-Enabled Secure Workspaces
Achieve advanced contact center management with cutting-edge security tools that maintain trust and efficiency while respecting agent privacy:
- Detect security threats like mobile phone usage, shoulder surfing, and unauthorized subcontracting
- Agents can continue using blurred/virtual backgrounds
- Ensure compliance without recording your team members
With inadequate tools, contact center management across multiple environments can feel like an uphill battle
Stagnation
Agent Turnover
Disconnected agents, frustrated by delays in receiving help, often leave, making contact center management even more challenging.
Apathy
Attempts to turn back time
Productivity and security concerns can push contact centers back to in-person floors, but the best agents and supervisors demand remote work.
With a complete, patented solution that addresses your primary need–continuous, synchronous collaboration–your contact center can thrive:
- John Hickman, Founder of Lockhart, Morris & Montgomery, Inc.
- Jim, Viking Client Services, Inc.
- Ryan Bacon, AVP of Operations, Viking Client Services, Inc.
We Understand the Challenges of Contact Center Management Across Environments
Managing multiple environments with a piecemeal toolset isn’t just challenging—it’s unsustainable. We know because we’ve been in your shoes. That’s why we developed a patented solution that revolutionizes contact center management and drives tangible results.
Our approach has already empowered over 90 contact centers to achieve remarkable outcomes:
Case Studies & Testimonials
How LMM Unlocked a 27% Revenue Surge (In Just One Month!)
CollaborationRoom.ai helped LMM achieve a 33% increase in calls, a 27% revenue jump, and longer productive hours—delivering ROI in just 30 days.
“We were looking for a product to boost productivity—CollaborationRoom.ai delivered instant results.”
~ John Hickman, Founder of LMM Inc
CCMR3’s Smart Move That Led to a 51% Call Volume Boost
CollaborationRoom.ai enabled CCMR3 to implement a seamless remote-hybrid work environment, leading to a 51% surge in call volumes, a 26% increase in call handling, and an 8.3% boost in cash collected per collector.
“Employees who work remotely with CollaborationRoom.ai have proven to be more productive & effective than ever before.”
~ Jacob Corlyon, Co-founder & CEO, CCMR3
The AI-Powered Shift That Boosted Viking’s Productivity by 7.19%
CollaborationRoom.ai empowered Viking to increase call volume by 12.66%, boost revenue per hour by 8.04%, and enhance daily productivity by 7.19%—all while improving team communication, engagement, and training effectiveness in a remote environment.
“CollaborationRoom.ai has been an incredibly valuable tool for Viking. We’ve seen improvements in communication, employee engagement, information retention, and a reduction in training time.”
~ Ryan Bacon, AVP, Operations Viking Client Services
Let us help you overcome the hurdles of
contact center optimization and unlock your team’s potential.
Your Team Can Be Up and Running In as Little as Days With Flexible Month-To-Month Contracts
1. PROJECT KICKOFF
2. TEAM TRAINING
We deliver role-based training modules and schedule Q&A sessions to make sure your team is ready.
3. PROACTIVE SUPPORT
Once your system is live, we’ll meet with you regularly to review your analytics and help you get the most out of the product.
4. IMPRESSIVE RESULTS
Contact center management becomes a joy with higher-performing agents, improved work culture, and increased profitability.
See How CollaborationRoom.ai Helps Contact Centers Excel
Transform Chaos to Cohesion with One Solution
At CollaborationRoom.ai, we know that you want to be a forward-thinking leader. To do that, you need state of the art tools that allow your contact center to run efficiently and securely while maintaining brand voice and quality standards. The problem is, you now have to manage multiple environments with tools that aren’t up to the task, leaving you and your team feeling frustrated, confused, and disengaged.
We believe you deserve a complete solution that empowers your team. We understand how hard it is to manage people you can’t see with fragmented tools and partial fixes. That’s why we’ve assembled a leadership team with decades of experience in contact center management and technology, all dedicated to solving this problem.
We can implement your proof of concept in days with a month-to-month contract, allowing you to evaluate ROI without a long-term commitment. You can stop ‘making do’ and instead equip your contact center with the tools it needs to thrive. Let’s get started today.
