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Our working methods have fundamentally changed since the remote work revolution began. Today, distributed teams collaborate across continents. Although this adaptability boasts multiple advantages for employers and employees, it poses some specific problems. The recent incident involving Wells Fargo employees allegedly creating fake accounts to meet unrealistic quotas raises a critical question: are we prioritizing …

Is Busy Not Productive? CollaborationRoom.ai and The Future of Remote Work Monitoring Read More »

Can you recall that pre and post-pandemic murmur, a common question echoing through different organizations, “Do we need to work from the office?”. The answer to the question was lockdown followed by a global experiment in the form of remote work culture. And what results did we yield? The vast pool of jobs can thrive …

Keeping an Eye on Excellence: CollaborationRoom.ai for Remote Workforces Read More »

The days of centralized offices with cubicles and water cooler conversations are long gone. In today’s business environment, businesses embrace remote work, so employees can work from home. Virtual contact centers have grown significantly where skilled agents can offer first-rate customer services wherever they are. Although managing a geographically scattered workforce presents unique problems, remote …

Boosting Efficiency from Anywhere: Best Practices for Managing Work-from-Home Virtual Contact Center Floors Read More »