other collaboration tools in the marketplace, a purpose
built tool designed for Contact Centers, this platform
empowers supervisors with ability to manage teams
as if they were in a brick-and-mortar type facility.
What happens when the tools
in your belt no longer meet the needs of the evolving job?
Human beings perceive 80% of the world from only one of their five senses and over 90% from just two. Sight is our perceptive tool. Hearing is a distant second. The other three? They are extremely important to us all, but let’s save touch, taste, and smell for nonbusiness-related discussions.
When physically going to the contact center was standard and work-from-home was only reserved for the most proven and trusted team members, your supervisors were the masters of their domain. Your call floor was their territory. It was their own little business, and they ran it accordingly!
into a more productive mode, but for many of them, those
days are gone. One of the most reliable tools are no longer
perfectly fit for the job of managing remote team members.
They are struggling a lot to move the needle forward and
effectively manage their teams in the most productive way.
They need your help! Unfortunately, it’s a new world for you.
We assume that is why you are here.
-They could see when someone took a slightly longer break.
-They heard when someone’s voice was being raised in need.
once again, become the masters of their domain!
Individual Team Rooms
Provision of a virtual room for the
supervisors and team members.
Managers, system admins can
access all of the team rooms
Provision of break-out rooms allow meetings and trainings where both
team members and the supervisors
can share and collaborate on ideas.
Collaborationroom.AI allows team members the ability to notify their supervisor when their assistance is
needed using a virtual “hand raise”.
Private Calls 1:1 Coaching
Collaboration.AI enables both the supervisor and team members to
initiate one - on - one private calls
for training assistance, feedback.
object A.I. to determine whether a
cell phone or more than one person
is present in the member’s camera
Collaborationroom.AI’s chat feature
allows the supervisors to provide a
real time feedback to an individual or
team without interrupting productivity
Team & Individual Reporting
Provides a to-the-minute, robust
reporting of a team, team member’s
call activity, screen activity, breaks,
lunches, mood changes, private calls
to ensure your team members and organisation thrive.
Now you know the tool that can make that happen"