About CollaborationRoom.ai
We know how hard it is to manage multiple contact center environments with tools that fall short.
We’ve experienced firsthand how frustrating it feels not to be able to grow revenue, recruit and retain high performers, and have confidence in your security program.
If you’re like us, you’ve found that tools like Teams and Zoom are not cut out to support contact center teams, who need continuous visibility and collaboration to do their jobs well. You’ve also found that monitoring tools are not well-received by your team.
You’ve likely wondered if there were state-of-the-art platforms that help distributed contact centers run efficiently and securely, deliver on brand and quality expectations, and improve morale. We know you want to be a high-performing leader, and it seems mind-boggling that there hasn’t been a holistic solution that empowers dispersed teams to thrive–UNTIL NOW!
At CollaborationRoom.ai, we get it.
In the years since Covid-19 changed everything, we’ve helped over 90 contact centers just like yours say goodbye to disappointing toolsets and achieve healthy margins again.
It all started when our founder and CEO, Sameer Maini, spent yet another frustratingly long remote training session attempting to onboard new agents. What would have taken minutes in person was taking hours. He knew there had to be a better approach.
Patented System
Sameer went on to create a patented solution that allows visibility across multiple contact center team members and their work at a glance. What started as a great training solution has also become a robust platform that serves as the backbone for production and security.
Our Process
We are committed to helping you recreate, and improve upon, all the benefits of a physical contact center floor so you can stop feeling frustrated and confused.
The process is simple:
1) A project kickoff to set up our browser-based solution for continuous video, audio, and screen sharing, along with the productivity, security, and agent privacy features you need,
2) Training for you and your team on all the capabilities and how they can help your agents, supervisors, and managers excel
3) Support and regular analytics reviews to ensure your team maximizes results.
Once you book a consultation, you’ll have taken the first step to transforming chaos into cohesion.
Your proof of concept could be up and running the next week on a no-commitment, month-to-month contract.
We believe that realtime, seamless collaboration is the key to contact center success, and you deserve a toolset designed by and for contact center teams. We equip you to optimize your operations so that you can lead your team to excellence.
Leadership Team
Our leadership team has decades of experience in contact center management and technology. We are excited every day to help contact center leaders overcome the same problems we once experienced ourselves.
