Key Features
Call Center Engagement
While it’s often said that call center employee engagement takes a hit when the team is distributed across environments, that’s only true when they work with inadequate tools. With a patented solution crafted by and for contact center leaders, your agents and supervisors can collaborate even faster than on a traditional call center floor!
CollaborationRoom.ai empowers your team with continuous video, screen, and audio sharing, along with a complete suite of features designed to foster connection and support. Experience unprecedented call center engagement with these powerful capabilities:

See Why Agents & Supervisors Appreciate CollaborationRoom.ai
Learn how these features and more are growing revenue by transforming call center engagement for our customers.
Call Center Productivity
The big question for leadership is how to improve agent productivity in call centers, especially in remote or hybrid environments. Our patented solution establishes the fundamentals with a continuous supervisor view of all team members through video, audio, and screen sharing, so that we can deliver vital call center productivity features.
Leverage the real-time data from CollaborationRoom.ai to equip management with insights on how to improve call center agent performance in today’s work landscape.
Leadership Reports
Discover key patterns in agent and supervisor productivity.
See how much time team members spend on camera, in rooms, engaged, and much more with real-time reports that help you enhance call center productivity. Reports can also be exported and ingested programmatically via our API for further analysis.
Call Center Compliance & Security
Ensuring call center compliance and call center security across multiple environments demands a specialized toolset.
While CollaborationRoom.ai is designed primarily for engagement rather than call center monitoring, we do offer robust call center monitoring software features that allow you to maintain peace of mind while respecting agent privacy.
Elevate your contact center compliance program with the following features:
Geolocation & Facial Recognition
Prevent unauthorized subcontracting.
Geolocation and continuous facial recognition ensure your agents are who they say they are–a key component of contact center compliance. Agent privacy is maintained by comparing facial features to those of a photo id, without saving agent images.

Find out how to upgrade call center security and compliance within days.
Agent & Client Privacy
Prioritizing the privacy of your team and clients, we implement robust measures to prevent legal or regulatory issues related to personally identifiable information (PII).
Our system is uniquely designed to bypass PII collection. Moreover, our privacy features minimize the sharing of non-work related information while maintaining the platform’s collaborative effectiveness.
Call Center Training and Coaching
Call center agent training and coaching across environments can be complex and time-consuming, wasting valuable hours your team can’t afford to lose.
Our dedicated training rooms optimize training time for quicker agent boarding and speed to proficiency, complemented by a comprehensive suite of call center coaching software features that support ongoing skill development.
Eliminate obstacles to team growth with robust call center training software, as well as tools that make precision coaching simple in any environment.
Training Rooms
Create training rooms without switching platforms.
Training rooms come fully equipped with video conferencing and chat, all within the same collaboration platform that the team uses during production. No need for separate call center training software–equip your team with one solution for all their collaboration needs.
On-Demand Coaching
Supervisors provide coaching exactly when it’s needed.
Call center coaching software features are integrated seamlessly into our solution. With continuous streaming as well as hand raise, chat, and AI emotion recognition features, supervisors know when teachable moments arise on calls. With one click, they can intervene via a private call without disrupting the client interaction.
