CollaborationRoom.ai announced today a partnership with Radius  Global Solutions to deploy its agent engagement tools across its global network.  

By using the CollaborationRoom.ai platform, Radius will enhance its engagement with its  remote contact center agents. This will improve overall compliance and client performance as  well as measure and track agent engagement, dramatically improve the agent / supervisor  relationship, and assist Radius in replicating its in-office training and quality assurance  experience in a remote or virtual setting. 

“The global pandemic created the opportunity for Radius to demonstrate its resilience as we  rapidly adapted to a work at home environment. As we move forward, Radius intends to  continue to leverage our work at home capabilities to enhance and further diversify our global  workforce. CollaborationRoom.AI will allow us to maximize agent productivity, enhance our  compliance and quality assurance programs, and continue to offer best-in-class service to the  global brands that we represent.” said Steven Leckerman, Chief Operating Officer of Radius.  “This partnership illustrates our commitment and dedication to providing all of our global  employees with the best possible work experience, while continuing to provide the highest  quality of service to our client’s customers.”  

CollaborationRoom.ai’s innovative and cutting-edge agent engagement platform works for  contact centers, business-process outsourcing providers, collection agencies, and call centers of  all shapes and sizes. It facilitates communication, helps maintain quality control, and enhances  compliance, all of which have become critical functions for companies managing remote  workforces during the COVID-19 pandemic. 

“The commitment demonstrated by Radius Global Solutions is a huge affirmation of the value  that our platform can provide,” said Viji Maini, the Founder and Chief Operating Officer of  CollaborationRoom.ai. “We believe that our technology has the power to change how contact  centers are managed now, and in the future.” 

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement  services and technology, with 4000+ employee across 14 locations. 

To learn more about Radius Global Solutions, please visit https://www.radiusgs.com

Collaborationroom.AI is a patent pending Agent Engagement, Agent Productivity and  Compliance tool, build for Contact Centers that help manage your work from team as they were  in a brick-and-mortar facility.

To learn more about CollaborationRoom.ai, please visit https://collaborationroom.ai.