February 2nd 2023- Viking Client Services started in 1969 and is a privately held recovery, claims management, and payment processing company. Since the day they opened there doors, they have been committed to people and committed to good. They have led the industry in setting the standards for compliance, technology, and strategy.
Viking partnered with Collaborationroom.AI to engage and develop teams in a remote environment. “Collaborationroom.AI has been an incredibly valuable tool for Viking. We’ve seen improvements in communication, employee engagement, information retention and reduction in training time.
This tool has also allowed us to increase the level of comfort with our agents handling sensitive data while working in a remote environment. Our clients describe it as a game changer!” said Ryan Bacon Director Strategy & Analytics AVP Operations at Viking Client Services, Inc.
Besides Engagement and Compliance, Viking has also seen an a dramatic increase in Agent Productivity, since launching the product they have seen an increase in call per/hr, revenue per/hr and daily production hour per/hr.
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