Boost Employee Productivity From Anywhere
CollaborationRoom.ai provides a powerful way to engage and develop teams in a remote work environment. Using our patent-pending solution, supervisors and instructors can seamlessly manage their teams as if they were together in the same office.
- PCI DSS Level 2 Certified
- SOC 2 Type 2 Certified
- No PII Collection
- Month-to-Month Contracts
- Browser-Based — No Installs
Partnership Results
Results After Launching the Partnership
12.66%
Increase in per/hr calls taken since launching
8.04%
Increase in per/hr revenue since launching
7.19%
Increase in per/hr daily production hours
About Viking
Solution pillars section
Increase engagement
Using artificial intelligence, we measure emotions & facial expressions. If an employee is exhibiting signs of being overwhelmed or frustrated, their manager will be alerted to assist.
Increase productivity
Our technology allows supervisors to communicate with employees at their remote workstations and monitor their screen activity in real time.
Increase compliance
Stop malicious behavior and keep sensitive data safe. Our software detects unauthorized individuals and cell phones in the agent’s work environment.
Improved Training
We provide a fully interactive training
environment that allows remote employees to learn from trainers, supervisors and each other.
Questions & Answers
FAQs
Agents stay more engaged when they can get help quickly, feel visible to supervisors, and don’t have to switch between multiple tools. A setup that allows live monitoring, instant support, and in-the-moment coaching makes a noticeable difference.
Traditional tools are built for meetings or messaging. This works as a continuous workspace where supervisors can see activity, step in when needed, and support agents without scheduling calls or switching platforms.
Yes. Supervisors can listen to live calls, guide agents privately, or step in only when required. This allows support to happen in the background while the customer conversation continues smoothly.
Yes. Since supervisors can step in early, many issues get handled before they turn into escalations, leading to smoother operations and better customer experience.
Yes. The platform is designed for call center employee engagement for enterprise teams that manage large, distributed workforces. It supports consistent supervision, faster escalations, and better coordination across multiple teams.
Yes. Supervisors can guide new hires while they work, which helps them learn faster and feel more confident without waiting for scheduled training sessions.
